technical Service Desk
Amicus ITS provides a flexible an agile 24x365 UK technical Service Desk offering single point contact to all our end users. We follow strict regulatory disciplines, processes and procedures to ensure strong security and governance. We manage incidents, problems and change with an integrated Service Management toolset, ensuring end-to-end service.
Our service includes technical and hierarchical escalation up to Director on Call level 24x365, so you will always be assured to have the highest level of focus from our company. The technical Service Desk have qualifications which extend across ITIL, Comptia A+, Comptia N+, Microsoft accreditation, CCNA as a minimum.
We treat all support routes (telephone, email and web) with the utmost professionalism, recognising that at any time an issue could be LIFE critical or business critical.
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