We are the guardians of your data. We focus on the data and technology, allowing you to focus on information to run your business.
what we do
Amicus ITS provides state of the art IT services and technology solutions customised for healthcare, regulated industries and blue chip corporate markets.
Our confidence and assurance to all our customers reflects the depth of experience we hold as data specialists. Amicus ITS’ roots started in the most demanding of markets, in healthcare in 1988. The tough regulatory procedures of ISO 27001 and ISO 9001, along with the process frameworks of Prince and ITIL methodologies, means that we are able to guarantee all of our customers peace of mind.
The stringent compliance measures and procedures we follow, plus our secure connectivity around data and a triaged technical Service Desk response to life critical service support, means that all our assets, experience and specialist skills can be deployed and tailored to any customer’s environment.
Services we provide
Whatever your IT needs, whatever devices and wherever your staff or offices are located, we will look after you.
With our deep understanding, knowledge and experience, delivered by our friendly teams and premium partners, we create the comprehensive technology solutions to meet your business needs.
The Amicus ITS Board of Directors provides the company with a focused leadership team of highly skilled industry experts with substantial experience in their individual fields. Together they form a powerful collective of thought leaders for the technology, security and data industries and inform the business as they guide the Amicus ITS family in a clear strategic direction into the future.
our senior management team
Director of Technology, Security & Governance
With 15 years experience across regulated industries and the utilities sector, JP spent 7 years working in a senior analytical role across technology and operations for a FTSE 100 Company. Additionally he spent 10 years working in IT and business change, with direct responsibility for overseeing dynamic organisational change on projects with commercial values exceeding £100m. His ability to oversee multiple governance and quality policy frameworks and compliance management delivered at scale, has created a strong lead in the direction of software, infrastructure and policy - and a powerful understanding of strategic organisational needs.
Managed Services Director
Pete has over 20 years experience of service delivery, relationship management, outsourcing, project and people management - all key to successfully managing the Amicus ITS Service Centre operation for our customers across the globe. With experience in sectors including healthcare and regulated markets, plus manufacturing, retail, distribution, telco and finance, Pete is able to offer necessary insights and guidance to his teams which look after the 24x365 demands of a diverse customer base.
Corporate & Social Responsibility policy
Supporting our people, the environment and our local communities
Amicus ITS has a Corporate Social Responsibility (CSR) policy which integrates into the company’s business model.
Our aim is to uphold ethical standards and values which not only show we are compliant with the law, but reflect the positive way we seek to conduct our business and engage with our staff, our customers, suppliers, the environment and our wider community sense of responsibility and motivational drivers.
We believe our successful agnostic vendor approach allows us to give our customers a completely impartial and trusted solution, ensuring the right technologies are tailored to meet the needs of our customers' organisations.
how did it all start for us?
Established in 1988, Amicus ITS has a long history of providing IT and technology solutions for its customers.
Here’s a snapshot of our company history so far…
Amicus ITS awarded Official Crown Commercial Supplier status for G-Cloud 10 with 17 cloud support and hosting services
Amicus ITS extends contracts for healthcare and regulatory clients
Amicus ITS secures over 2.1 million in recurring revenues since 2016 MBO
Amicus ITS awarded Crown Commercial Status as Official Supplier on RM3804 Government Framework
Amicus ITS awarded full certification for Cyber Essentials Plus
Amicus ITS opens new technical Service Desk in Newcastle
Foxcatcher™ and Amicus Viper™ cyber security services launched
MBO by Senior Management Team
Long term contracts won for Food Standards Agency and Meat Hygiene Service
WCI-Technology arm splits from WCI to form Amicus Technology Ltd.
WCI-T joined with Harmoni CPO to create Harmoni Clinical Services for 'Out of Hours' service.
Company regulatory frameworks and experience enable push into more regulated industries
NHS Direct contract won
24x7 Service Desk and Network Operations Centre (NOC) started
Healthcare and networking and application solutions
Amicus ITS and Harmoni sold to healthcare competitor
Counterpoint Computing acquired.
2GL merged with World Class International - changing company name to WCI
Entered Education market and created management control tools like ClassLink
Second Generation Computer Systems Ltd (2GL) created
Global contracts won for Pfizer, GSL, Astra Zenica, B&Q and Circle K
Harmoni ITS merges with Amicus Technology Ltd, creating Amicus ITS
Amicus Holdings takes major investment in Curatrix Technologies
BoxStop!direct technology fulfilment division launched
Amicus ITS moves its India location and creates its own PVT for its international SNOC operation
Amicus ITS awarded ISO20000 Service Management Standard
Amicus ITS awarded G-Cloud 9 Official Supplier Status on Government framework
Amicus ITS awarded contracts to the value of £800k
Deal struck with Tier 1 provider Zensar to provide resource augmentation within EMEA
Amicus ITS confirmed as a Crown Commercial Supplier on G-Cloud 11
The Amicus ITS story started in 1988 when four leading IT industry professionals formed Second Generation Computer Systems Ltd (2GL), specialising in PC supply, networking, development and accounting solutions designed for the early days of the personal computer. From this humble platform, 2GL developed to become one of the largest independent IT systems integrators on the South Coast.
In 1989 2GL were involved at an early stage in the healthcare markets providing networking and application solutions.
1990 – 1994 Additionally, 2GL entered the education market for the first time and from 1990 – 1993 were primary in supplying networking for school administration departments and classroom environments. This culminated in the development of leading edge tools for management control of PCs like ClassLink (which was ultimately sold to Viglen).
By 1995 the company had grown organically and through acquisition, providing services to healthcare, education and mid-tier corporate companies. The management team quickly recognised the need of its clients for 24x7 support and for systems to be always available. To this end the team created its true 24x7 Service Desk based in the UK and its technical NOC environment. The company’s ambition was to provide a proactive technical environment where clients’ services were always accessible. This helped grow the company further and allowed 2GL to punch above its weight, providing full managed services to clients like Racal, Axa Wealth and Pirelli.
By 1999, with revenues in excess of £35 million and with over 300 employees, the 2GL Board agreed that a broader range of services would enhance its business.
In 2000, 2GL acquired Bristol based Counterpoint Computing (a Citrix and software development specialist). With the aim of deepening its expertise, later that same year, 2GL merged with a global business process consultancy firm, specialising in business process consulting for pharmaceutical and mid tier corporate World Class International (WCI). In its new form the WCI organisation was able to offer its customers complete solutions, but now on a global scale. Prince2-led consulting projects included design, development, implementation and management of complex, resilient Microsoft infrastructures. WCI was now in a position to penetrate healthcare, pharmaceutical, and mid-tier corporate industries and catapult the company to a new dynamic and position of authority.
In 2001 the newly merged company won a significant contract that would take the business into a new dimension, when WCI won the contract to run the telephony and infrastructure for NHS Direct, based on its 24x365 Service Desk and NOC environment.
WCI-T, the technology arm of WCI became recognised as the successful and commended ITIL-aligned 24x365
Managed Service Provider for NHS Direct, across England. WCI-T continued to grow from strength to strength, winning contracts within healthcare, regulated, public sector markets and blue chip corporates. These included Salisbury and Portsmouth hospitals, Wyeth, plus Cisco and Volvo UK.
By 2002 WCI was offering total consulting and technology solutions on a global scale to companies like Pfizer, GSK, Astra Zenica, B&Q, Circle K.
During 2004, the hardware technology division of WCI-T was split from the main business and became Amicus Technology Limited. This allowed greater strategic focus on the ever expanding services of WCI-T into healthcare, regulatory, public sector and mid-tier corporates.
With over three years experience running the technology service and support for NHS Direct, it became clear that there was an opportunity to improve the service further within the clinical arena, which resulted in the creation of a clinical environment to add to the already successful managed services offering.
2004 WCI-T joined with Harmoni CPO, a small clinical ‘Out of Hours’ service based in London in a new joint venture with the WCI Group, whereupon Harmoni Clinical Services was born. The pedigree of the two proved a powerful and potent combination within the healthcare industry. 24x365 technical support services and clinical triage became a huge success, culminating in many more healthcare contracts being won.
The business also pushed beyond healthcare, utilising its regulatory framework strengths and experience. New business included an eight year contract for the Food Standards Agency (FSA) and Meat Hygiene Service, providing its core services of Service Desk and remote support for all of the abattoirs across the UK.
In early 2007, the Board identified that a merger of Harmoni ITS and the old hardware Amicus Technology arm would yield further significant benefits to customers, by offering an increased range of services. This would allow Harmoni to focus on clinical services.
Amicus ITS Limited was formed in October 2007. As Amicus ITS, the company was now responsible for a large number of England’s 'Out of Hours' contracts, as well as growing business across the healthcare, regulatory, public sector and corporate markets.
The following five years saw Amicus ITS and Harmoni go from strength to strength utilising its winning combination of a true 24x7 all year round 365 Service Desk, with proactive network management, monitoring and intelligent hands, utilising our secure N3 environment to clinical triage centres. The increasing healthcare contract wins led to Amicus ITS managing the IT environment for 21% of the '111 marketplace' in England and 27% of the ‘Out of Hours’ marketplace.
By 2012 the Group enjoyed a turnover in excess of £100 million and employed over 2000 people. At this point, the Group was sold to a healthcare competitor for £48 Million.
The expertise Amicus ITS brought to the table was widely recognised and added further authority to the healthcare portfolio, delivering life critical IT solutions through a highly experienced team. The new group of companies had a turnover in excess of £700 million and employed over 20,000 people.
Having supported the new company for two years, the Amicus ITS Senior Management Team wanted to regain ownership of the company’s direction and drive it forwards to even greater heights. So, in 2014, the company engaged on a lengthy journey which resulted in a successful MBO being announced by the Senior Management Team led by, the Managing Director Steve Jackson in February 2016.
2016 Following the MBO, Amicus ITS’ ambition is to stay at the forefront of our industry. With this in mind, Amicus ITS is now driving Business Intelligence and Management Information offerings which link to secure data backup, threat intelligence and cyber security. This will help every organisation deliver their own strategies and ensure they are technically fit for purpose in the 21st Century.
The management team of Amicus ITS today leads a company, confident in its delivery, where its employees can experience a real sense of ownership and pride in the business as everyone walks together on this new and exciting journey. At its heart, Amicus ITS’ core values have remained unchanged since 1988. These are based upon quality, service, loyalty and recognition.
looking for new talent
Amicus ITS are always looking to extend its team of talent.
If you are looking to change jobs, or to start out on a new career in IT our door is always open for an informal or formal chat.
We firmly believe in nurturing talent internally and testimony to this is that we have many staff who have been with us for a number of years, all of whom we have supported and sought to train to help fulfil their potential.
Your professional development is important to us. So whether you are starting out, or at a senior level, either as an IT professional, sales or service delivery specialist or just simply fabulous with another skillset we should know about, we are keen to hear from you.
Additionally, Amicus ITS supports the Government accredited annual IT Apprenticeship programme and we welcome enquiries during the year when submission periods are live (generally starting in March each year for a September intake).
Our core values have remained unchanged from the beginning – these are based upon quality, service, loyalty and recognition. If you believe you have something special to add to the Amicus ITS family and would like to talk in confidence about job opportunities, please get in touch.
A range of our current career opportunities is listed below. If any of these are of interest, please give us a ring or email your CV with a covering note and we will get back to you straight away.
career opportunities with amicus Its
Opportunities to work with our customers
Please check back here again soon for more opportunities to work with our customers.
Hear what our own staff had to say:
"I’m proudest about the length of time I’ve been working with some of our key customers. Because business is about relationships, I am a firm believer that people buy from people"
"There’s a good camaraderie and spirit amongst staff, everyone tries to help each other out. You have freedom to develop and present your own ideas – and be part of the solution. "
"I would encourage anyone with a keen interest in technology to talk to us. I joined the company straight out of college, so I started with the Service Desk. This was fun and enabled me to have a properly structured career path of opportunity."
read more about Lewis Pugh >
The Amicus ITS company headquarters is based in Totton, Hampshire. From this location we are well placed geographically for nationwide, rapid response with easy access to national road and rail networks, supported by Southampton international airport nearby.
I was once told ‘working together you achieve more…’
At Amicus we strongly believe in these principles, working in partnership with like-minded business owners where we can complement our services and customer experience.
If you are an entrepreneurial business owner and feel that by working together we could achieve more, be it in partnership to mutual benefit, or by us working with you to help get you to the next stage of your growth to drive value, I would be delighted to hear from you.
It’s amazing what you can achieve in working together…
Steve Jackson – Owner and MD Amicus Holdings Limited
1-3 Trinity Court
Newcastle Upon Tyne
Tyne and Wear
T +44 2380 429429
Registration number 03879859
VAT GB 233 8848 81
+44 2380 429429
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