Technical Support Services

24x7 Infrastructure Monitoring

Amicus ITS is a leader in true 24x7 remote monitoring and management services for the entire IT estate helping its customers ensure business continuity and end-user satisfaction.

Key features of this advanced service include:

• Agentless monitoring of all IP enabled devices, operating systems and applications in the infrastructure.
• Management Information Reporting
• service availability,
• mean time to repair,
• utilisation,
• capacity trending,
• incident details,
• SLA compliance
• Asset management, change alerting and reporting
• License monitoring and compliance
• Hierarchical notification aligned to incident management escalation policies
• Critical updates notification and deployment.

How does it work?

The Amicus ITS iCENTRE management toolset delivers advanced remote management capabilities and service reporting data. iCENTRE is built on a unique architecture that makes it a highly efficient and flexible for use in a range of infrastructure environments. The following highlights summarize the iCENTRE architecture:

• A central management server hosted in a dedicated, secure and resilient facility.
• Secure 128-bit encrypted SSL transmission of all monitoring information, from any network location and independent of domain restrictions.
• Each managed server or device needs no agents installed on them
• iCENTER requires no VPN tunnels, relying on data being transmitted out of the infrastructure and not into it.
• Configurable by individual devices or components of a device, as required.
• Configurable alert profiles based on defined thresholds for notification at
• global level,
• device level,
• service level or
• a balanced configuration of the above.
• Planned downtime and maintenance schedules registered to avoid false alerts.
• An advanced reporting engine to provide standard or bespoke management information reports as required.
• Devices are grouped to form business services for focused decision making
• Device-level Service metrics included within the standard reports.

Managed IT Services