Change and Configuration Management

Managing Risk

Effective Change Management ensures that standardised methods and procedures are used for all changes to a controlled IT infrastructure to regulate the frequency of changes and eliminate the risk of related Incidents upon service availability.

Configuration Management is essential for managing, tracking and reporting just how IT is used within the business. The heart of Amicus ITS service is a Configuration Management Database (CMDB). This is a mirror of the Live Environment in which Configuration Items (CI) are physical, and those in the CMDB are logical.

The Benefits of Change Management

• Realistic assessments of change on service quality through risk evaluation
• A Forward Schedule of Change for improved visibility to both IT and the business>
• Improved ratio of success through a controlled Change environment
• Minimises the need for roll-backs, but if required roll-backs are defined and controlled
• Reduced timeline to implement change cycles
• Full traceability

The Benefits of Configuration Management

• Accurate CI information to enable IT Service Delivery and Support processes
• Clear identification of related assets for improved financial planning
• Impact and trend analytics for preventive actions
• Improved software license management ensures compliance.

Successful Configuration Management enables connects business with its assets, to know exactly where they are, how well they are working, their cost and contribution to the running of the business. The CMDB provides essential visibility of how asset relationships have evolved during their life cycle.

Life without Change and Configuration Management

When an uncontrolled change fails, it can have serious consequences on the business, causing increased cost, loss of productivity and invariably both. Recovering from unsuccessful change usually requires far more IT resource than a controlled change programme.

The lack of roll back plans and gaps in awareness of the changes will mean that the recovery process can also take a long time, during which the business is adversely affected, and other planned projects potentially delayed.

Without a formal Change & Configuration Management process and the IT systems "known state" being recorded in the CMDB, it is impossible to identify related systems / process that could be adversely affected by a change being released or the scale of an Incident.

Amicus ITS Change and Configuration Management acts to mitigate these costs to the business.

Managed IT Services